Intern - Enterprise SSD Customer Support Engineering

Micron Technology

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron's Customer Systems Engineering (CSE) team serves as a critical bridge between our customers and engineering organizations, helping ensure successful deployment of Micron's SSD and storage solutions. The team works closely with customers, product engineering, firmware development, and quality teams to solve complex technical challenges, improve product quality, and deliver exceptional customer experiences. As a Customer Systems Engineering Intern, you will gain hands-on experience supporting enterprise storage products throughout their lifecycle. You will work with cross-functional teams to investigate technical issues, assist with customer qualifications, analyze product failures, and develop innovative AI-enabled solutions that improve engineering workflows. This is an excellent opportunity to build technical expertise in storage technologies while developing strong customer-facing and problem-solving skills. What You Will Do Develop AI-enhanced tools and solutions that improve engineering efficiency and streamline Customer Systems Engineering workflows. Partner with customers, customer-facing teams, and internal engineering organizations to support product qualification and deployment activities. Assist with firmware release processes, firmware management, and customer qualification efforts. Support failure analysis activities for returned products during high-volume manufacturing and customer deployments. Investigate customer-reported issues and collaborate with engineering teams to drive technical problems to resolution. Analyze system-level behavior and identify opportunities for process improvements. Create and present technical findings, recommendations, and project updates to stakeholders. Leverage modern AI tools and large language models to improve productivity and innovation within engineering processes. Minimum Qualifications Currently pursuing a Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field. Strong understanding of computer systems and storage technology, including processors, memory, operating systems, drivers, firmware, and hardware/software interactions. Experience programming in C and Python. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills. Self-motivated with a passion for learning and continuous improvement. Experience using AI tools and large language models such as Copilot, Claude, Gemini, or similar technologies. Preferred Qualifications Knowledge of storage interfaces and protocols, including SATA, SAS, PCIe, and NVMe. Experience with debugging, system validation, or failure analysis through coursework, projects, research, or internships. Familiarity with SSD architecture, firmware, or enterprise storage solutions. Demonstrated project leadership experience through academic, extracurricular, or professional activities. Curiosity to explore emerging technologies and apply innovative approaches to technical challenges. The US base salary range that Micron Technology estimates it could pay for this full-time position is: $29.44 - $29.44 an hour Additional compensation may include benefits, bonuses and equity. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits. Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about your right to work click here. To learn more about Micron, please visit micron.com/careers US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.